The Health Homes Care Manager is responsible for the delivery of person-centered care coordination under Health Homes.

Responsibilities:

• Provide direct care management services while maintaining accurate and verifiable documentation of all services rendered.
• Complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by the Department of Health.
• Complete face-to-face and in-home visits with clients as required.
• Oversee implementation of plans to the satisfaction of the clients served.
• Provide a core service for each client monthly as identified in the care plan to ensure the client’s goals are addressed.
• Assist clients with the management of their benefits, finances, housing, or other areas of need.
• Arrange for and manage coordination of medical care and other applicable services as needed for clients.
• Provide assistance to clients in accessing community-based supports.
• Provide crisis intervention and follow up.
• Travel to clients within assigned territory.
• Participate in all mandatory training.
• Perform other duties as assigned.

Responsible To:

• Assistant Director of Health Homes

Position Requirements:

• A Bachelor’s Degree in any of the following: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing; OR NYS licensure and current registration as a Registered Nurse and a Bachelor’s Degree; OR a Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnosis; OR a Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
• Two years of experience (a Master’s Degree in a related field may substitute for up to one year of experience) either: a) Providing direct services to persons with serious mental illness, developmental disabilities, alcohol or substance abuse; OR b) Linking persons who have serious mental illness, developmental disabilities, alcohol or substance abuse issues to a broad range of services essential to successful living in a community setting.
• Ability to work remotely and also report to work in the office, in a hybrid capacity.
• Excellent human relations and customer service skills.
• Excellent verbal and written communication skills.
• Ability to function autonomously, to make decisions, to problem solve, and to handle emergencies.
• Ability to relate to a diverse and multi-cultural population – position involves significant internal and external contacts.
• Ability to lift up to 25 pounds and to sit, stand, bend, stoop, kneel, pull, climb, reach, and perform repetitive movements of the upper extremities.
• Pass a physical examination and immunization requirements after being offered employment and complete a health assessment annually, thereafter.
• Possess a current, valid New York State driver’s license and a reliable vehicle.
• Completion of CCOR's orientation program.

Environmental Conditions:

• May be exposed to unsanitary conditions in some home settings.
• May be exposed to high crime areas within the community.
• May be exposed to weather and temperature extremes.
• May be exposed to infectious or communicable disease.

#IND102